Refund Policy

Effective date: 1 April 2025

Quick Summary

Initiation Within 48 hrs After pickup confirmed

Method Original Source Card / UPI / Wallet

Cancellations Seller's Call Subject to acceptance

1. Scope

Avysh ONDC Store (“Avysh”, “we”, “us”) is a buyer application on the Open Network for Digital Commerce (ONDC). All payments are processed through Razorpay, and refunds are routed back through Razorpay to your original payment method. This policy applies to purchases in the Electronics & Appliances category.

2. Seller's Discretion on Cancellations & Returns

Important Notice

Cancellation and return acceptance is entirely at the seller's discretion. A refund will only be issued after a cancellation or return has been accepted by the seller. Avysh facilitates the process but cannot guarantee cancellation or return acceptance on behalf of any seller.

3. Refund Eligibility

A refund may be issued when:

A return request has been approved by the seller and the item has been picked up.
An order was cancelled before dispatch and the cancellation was accepted by the seller.
An item was not delivered within the promised delivery window.
A wrong or materially different item was delivered compared to what was ordered.
An item arrived in a damaged or defective condition and the seller has accepted the claim.

4. Refund Timelines

Payment Method	Refund Timeline
UPI / Net Banking	2–3 business days
Credit / Debit Card	5–7 business days
Wallet (Razorpay, Paytm, etc.)	1–2 business days
Cash on Delivery (CoD)	5–7 business days (via bank transfer)

* Refund initiation by Avysh/seller: within 48 hours of return pickup confirmation. Actual credit to your account depends on your bank or payment provider.

5. Cancellation Refunds

Cancellations are subject to seller acceptance. If the seller accepts the cancellation:

Before Dispatch: Full refund initiated within 2–4 hours of cancellation confirmation.

After Dispatch, Before Delivery: Refund initiated after the item is returned to the seller and pickup is confirmed.

After Delivery: Subject to the seller's return policy. Refer to our Return Policy for the process.

6. Non-Refundable Scenarios

Return or cancellation request was rejected by the seller.
Return request was raised after the seller's stated return window.
Item was damaged due to buyer misuse or improper handling.
Original packaging, accessories, or invoice is missing at the time of return pickup.
Items marked “Non-Returnable” by the seller (unless a seller error is confirmed).

7. Refund Process

Return or cancellation is approved by the seller.

Pickup is scheduled and item is collected.

Seller confirms receipt and quality check (within 24 hours of pickup).

Refund is initiated to your original payment method within 48 hours of confirmation.

Amount is credited to your account as per the timelines in Section 4.

8. ONDC Network Refund Protection

The ONDC network provides buyer protection for prepaid orders. If a seller fails to initiate the refund within the stipulated time after an accepted return or cancellation, you may escalate the issue through the ONDC Issue & Grievance Management (IGM) process.

Grievance Officer: info@avysh.com
Response Time: Acknowledgement within 24 hours; resolution within 7 business days.

9. Payment Gateway — Razorpay

All payments on Avysh are processed securely via Razorpay. Refunds are routed back through Razorpay to the original payment instrument used at the time of purchase. We do not store card or bank account details.

For payment-related queries, you may also contact Razorpay support at razorpay.com/support.

Still Have Questions?

Reach out to our support team and we'll get back to you as soon as possible.

info@avysh.com