Effective date: 1 April 2025
Return Window
Condition
Process
Avysh ONDC Store ("Avysh", "we", "us") is a buyer application operating on the Open Network for Digital Commerce (ONDC). We facilitate transactions between you (the buyer) and independent sellers listed on the ONDC network. Avysh does not sell, ship, or hold inventory directly. This policy applies to purchases made through the Avysh platform in the Electronics & Appliances category.
Important Notice
Return and cancellation acceptance is entirely at the seller's discretion. Each seller on the ONDC network sets their own return policy, which is disclosed on the product listing page before purchase. Avysh facilitates the return request process but cannot guarantee return acceptance on behalf of any seller.
For products in the Electronics & Appliances category, the maximum return window supported on the ONDC network is 7 days from the date of delivery. However, the actual return window for any specific product is set by the individual seller and will be clearly stated on the product listing page.
Always check the product listing page for the seller-specific return window before completing your purchase.
The item is unused and in its original condition.
All original packaging, tags, seals, and accessories are intact.
The original invoice or proof of purchase is included.
The return request is raised within the seller's stated return window.
The item matches the return reason (e.g., damaged, defective, or wrong item received).
Products explicitly marked "Non-Returnable" on the listing by the seller.
Items damaged due to buyer misuse, mishandling, or improper installation.
Products with missing original packaging, seals, accessories, or invoice.
Items where the return request is raised after the seller's stated return window.
Software, digital licenses, or downloadable content.
Go to your Account and navigate to Orders.
Select the relevant order and tap "Contact Us". Use the subject "Request Return" and include your Order ID in the message.
Our support team will review your request and coordinate with the seller on your behalf.
The seller will respond within 24–48 hours with approval or further instructions.
If accepted, a pickup will be scheduled by the seller's logistics partner.
Once the item is picked up and confirmed, the refund process will be initiated as per our Refund Policy.
If your return request is rejected by the seller or you receive no response within 48 hours, you have the right to raise an issue through the ONDC Issue & Grievance Management (IGM) process. This is your protected right as a buyer on the ONDC network.
Grievance Officer: You may contact us at info@avysh.com to escalate unresolved issues.
Response Time: We will acknowledge grievances within 24 hours and aim to resolve them within 7 business days.
ONDC Network: Issues may also be escalated through the ONDC network portal at ondc.org.
Reach out to our support team and we'll get back to you as soon as possible.
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